Nowadays, the Support model is in the most advanced demand, and the Clients prefer to sign the Support and Maintenance contract after site development. In the Support contract, We prefer to manage the Drupal Security updates, Downtime/Uptime monitoring, Monthly consumption reports, AM support for escalations, etc.

In this session, I will explain to you how the support & Maintenance model works with the Kanban model. 

• How is it beneficial for the clients?
• What is the Support & Maintenance model?
• How does estimation work in Support projects?
• How to manage Uptime/Downtime issues under Support Model?
• How to manage Drupal Security updates for Multiple Projects under Support Model
• How Kanban plays a Vital role to manage Support projects?
• How to manage the Support Capacity?

Target Audience
This session is for Project managers/ Leaders/ Product owners /Scrum masters